FAQS
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Your set is delivered meticulously packed in carts ready to assemble. It will be easy and contained.
You will then need to store the carts at your facility until load-out.
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You will need to provide a few things for installation and we will guide you through this process on what exactly you will need to purchase.
The space for your set. Interior or exterior - either will work.
1’ Truss - This truss will need to arrive on the first day of the install.
Installation Labor: 1 Technical Director, 10 Carpenters, 1 Master Electrician who knows your space, 1 Sound Technician that knows your space, 1 AV Technician
Run labor: Santa, Mrs. Clause, 4-6 Elfs, 1 Box Office Elf, 1 Manager, 1 Photographer
Sufficient power supply: We will let you know what will work.
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Your set’s arrival date depends on where your location is.
East Coast: Oct. 28 - Nov. 2
Mid America: Nov. 3 - 9
West Coast: Nov. 11 - 16
Different options are available - Let’s discuss your needs!
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Yes!
There are four locations on your set where you may add any wording or logos.
Certain paint colors can be your choice.
Your set can be as big as you want it - Let’s discuss your needs!
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We will guide you every step of the way!
Included in price:
One of our Technical Directors will meet via Zoom with your Technical Director prior to go over every aspect of installation.
Detailed instructions will be provided electronically.
Printed full scale drawings/floorplans will be sent to you or representative.
Additional Charge Options:
We can provide you with one of our Technical Directors on site.
Crewing up your installation.
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Lighting: You will need a Master Electrician to make sure your power is sufficient.
Sound: You will need a Sound Technician to orchestrate the needs.
We can help source these individuals for an additional fee.
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Yes! We are always into recycling and re-using! Let’s discuss your needs!
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Easy!
Included in your set package will be positions for photography lights.
We can assist you with these items for an extra fee:
Finding Photographers: We suggest having 1 Photographer on-site with 3 additionals to cover all shifts.
Fitting Santa’s chair with proper lighting and set up for successful shots.
Printed photograph equipment.
Setting up photographs to be sent electronically to patron.
All money made from photography is yours!
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We prefer a system of allowing ticket buyers to have a reserved timeslot. We will suggest a ticketing platform to utilize that is easy to use from the patron’s side and your side. This platform can be used on laptops and hooked up to a credit card reader. We will guide you through this process. Or you could continue to use your POS/Ticketing system.
All money made through ticketing is yours!
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Yes! We have a UK Partner who will build and deliver your set in the UK and surrounding areas, as well as a Canadian Partner! Let’s discuss your needs!
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Please call us at 917-687-2453 to discuss!